Returns

If for any reason you are unhappy with your purchase, return it to us, along with your receipt within 28 days of receipt in an unworn/unused condition for a full refund or exchange. Personalised shirts may only be returned if faulty, unsuitable sizes that have been personalised cannot be returned. 

Returns can be made by sending the items to:

Northampton Town FC
Sixfields Stadium ,
Upton Way,
Northampton
NN5 5QA

When returning the item by post we would advise that you send the goods by special delivery. As we cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer unless the goods returned are faulty.

Please allow 7-10 days for the processing of returns.

You may also return goods to our store at Sixfields Stadium, please ensure you take your proof of purchase with you.

We reserve the right to refuse a refund or exchange if it appears that the item has been tampered with, incorrectly washed or subjected to more than reasonable wear and tear. This does not affect your statutory rights. Exchanges are dependent on stock availability.

Please be advised that we do not offer refunds/exchanges on gift cards.

Christmas Policy

Extended returns period for Christmas purchases: please note that, for products purchased from 14th October 2024 to 24th December 2024 we are pleased to able to accept returns until 11th January 2025. Please make sure the item is in the original packaging with the receipt/Picking Note.